Frequently Asked Questions.
Shipping protocols will be liable to change as time progresses due to the current COVID -19 situation.
How are shipping costs calculated?
Shipping costs are calculated based on carrier rates, distance and the complexity of the delivery, we have generated a standard price for the size and weight of the item prior to shipping. Prices could change, we will inform you and get your authorization prior to charging any extra cost.
How are packing costs calculated?
Packing costs are determined by item size, type, fragility, and specific characteristics, we offer a free packing for standard packaging for artworks that can be either rolled up inside a tube or laid flat in a small or medium box if the piece you purchase need to have special packing or is a large item could carry an additional cost that is not included in the quoted price of the shipping.
How do we ship your artwork?
All artworks are carefully wrapped in acid-free tissue paper and properly packaged for delivery. Some artworks (sculptural or particularly delicate artworks) may necessitate special packaging or to be crated. We take great care in packaging the works to ensure each delivery arrives with you safely.
How long does shipping usually take?
Shipping usually takes between 7 to 10 business days, depending on where you are based. Once your artwork has been dispatched you will be notified via email that your purchase is on its way and provided with tracking details so you can keep an eye out on your piece. If you have any queries regarding a shipment, please get in touch with us at email@example.com and we will be happy to help.
We draw our best effort to deliver any of our existing artworks from our archives as soon as we get the order. If the artist has to produce the artwork or to print a new limited edition, it will need an approximate time of production of 7 to 10 business days plus a couple of days to properly pack and have it ready for the client selected shipping method.
If we are unable to dispatch your order within 14 days, we will contact you by e-mail with an estimated dispatch date and conditions as to the nature of the delay.
Do you ship Worldwide?
Yes, we are more than happy to ship worldwide. All shipping obligations, duties, and taxes are the responsibility of the purchaser.
Where do I collect my print from if I opt out of shipping?
If you have opted out of shipping, you can come and collect your new acquisition at our studio office that is open only by appointment, from 9 am till 5 pm on Monday to Friday.
Do you make refunds?
We do not offer refunds unless there is probable cause for the piece to be returned (eg. damage). If you are unsure about our Return policy, please see our Terms and Conditions or get in touch with one of our team at firstname.lastname@example.org
What if my artwork is damaged?
In the exceptional circumstance that your artwork is damaged during transit, please contact us immediately at email@example.com We will do our utmost in order to replace your artwork where circumstances allow us. Please note that if your artwork arrives damaged, you will be asked to provide sufficient evidence; including but not limited to photographic evidence, videos, written accounts, etc. Please note that, if you opt to collect your artwork from us at the gallery and have signed the Artwork Release Form, you are liable for any future damage to the work. Please see the review of our Terms and Conditions page for more information.
Display of artworks on the website
Works may vary slightly from their pictures. The images of the works on our website or social media platforms are for illustrative purposes only. Although we have made every effort to display the colors and attributes accurately, we cannot guarantee that a device's display of the colors and/or attributes accurately reflects the color and/or contours of the given work.
Are the prints signed by the artist?
Yes - all of our Limited edition prints are signed and numbered by the artist.
Limited Edition and Artist Proof:
A limited-edition print shows that the photographer produced a fixed number of prints per size. Once all limited edition prints of a certain image are sold out, no more prints of that size are produced. They enhance the value and appreciation, they become desirable for collectors as supply is limited and they become few and hard to acquire.
Limited edition prints have a processing time of 7-10 days for production plus shipping time. If you need your order rushed, please contact us at: firstname.lastname@example.org
Archival Pigment Prints:
Denotes a printmaking process incorporating refined particles of pigment that are resilient to the environmental factors that commonly degrade and erode dye molecules shortening the life of a print. We ensure that all the artists we represent print on the highest industry quality fine art printers using fully archival inkjet pigments on Hahnemuhle papers or any other archival paper available in the market.
Some of our special edition prints are mounted on aluminum on or an Archival acid-free Mats and backings that helps preserve the life of your print. Acid given off by poor quality mats is the chief culprit of paper breakdown and the fading of pigments. Archival mats and backing protect your employment by adding spaces in between the Plexiglass front and the print so they do not touch and cause damage. The acid-free backing keeping dirt and debris out of the frame.
Dimensions or sizes :
The word image dimensions or size refers to the artwork.
The word Sheet size refers to the size of the full image in the paper with the border.
The word Border means the image is printed with a blank border.
The word No border or Full bleed refers to when the image is printed to the edge of the paper without any edges.
Do you provide Certificates of Authenticity with your Artworks?
The majority of our Limited Editions prints from our represented photographs are signed, numbered, and dated either on the figurehead or the back of the print. Some of our artists sign their prints, and produce a label with all the information if their signature isn't visible. If we are selling a piece that doesn't have an existing artist certificated, the artist signature on the piece as well as the invoice provided by the gallery upon purchase of the work is sufficient to confirm the authenticity of the work. If you have any queries regarding Certificates of Authenticity, please get in touch with our team at email@example.com and we will be more than happy to help.
Do you re-release print editions?
No - most of our Limited Edition prints, which means that we do not re-release once they have sold out. If you have any questions or an edition that caught your eye but isn't immediately available to purchase, please get in touch with us and we will do our best to source the work for you.
Can I request a particular edition number?
In order to request a particular edition number, please get in touch with us directly at firstname.lastname@example.org before placing your order. Please also be aware that although we will do our best, this may not always be possible.
Can I get my print framed through the art design project?
Though we do not currently provide framing at the gallery, we work closely with a range of professional framers who will be more than happy to help you get your piece framed! Please get in touch with one of the Drops team at email@example.com for a quote.